02/17/2017

7 Reasons Our Customers Will Only Use Alertra for Their Website Monitoring Service Needs

It’s no secret that monitoring your site for downtime is crucial to the success of that site. This is evidenced by the fact that there is an almost endless selection of service providers to choose from. When a service is in demand, companies will pop up left and right to fill that demand. The question you must ask yourself is which website monitoring service is right for you? Alertra customers know this and refuse to use any other company for their website and server monitoring needs. So exactly what is it that sets us apart from the pack? Here are just a few of the reasons customers trust Alertra above the rest to provide them with vital website monitoring services.

1. You Can Count on Alertra for “Always-On” Website Monitoring

Our company has numerous servers spread across a variety of locations. What does this mean for our customers? Imagine one of our monitoring servers goes down due to a hardware issue, or imagine that an entire area goes dark due to a natural disaster. The servers we have running at our other locations would then pick up the monitoring of the affected customers’ sites to ensure that there would be no interruption in the monitoring of those sites for downtime issues. Those sites would continue to be monitored 24 hours a day, 7 days a week, regardless of what may be happening in a specific server location.

2. We Refuse to Take a “One-Size-Fits-All” Approach

Many of the companies offering website monitoring service take a “one-size-fits-all” approach to the services they offer or, at best, they have just a few different packages to choose from. Alertra understands that every business has unique needs, especially when it comes to the Internet. Because of this we allow you to customize your website monitoring service, determining how often your website is checked, how you receive notification of downtime issues, and how to escalate those notifications as needed.

3. We Don’t Just Look for Problems, We Help Implement Solutions

Alertra knows that monitoring your website for downtime and notifying you the moment downtime happens isn’t always enough. That’s why we empower our customers with webhooks. Our customers can utilize webhooks to automate processes that allow them to get their site up and running as quickly as possible, and in some cases nearly instantaneously. For example, imagine your site’s DNS goes down. Without webhooks in place you would be notified of the problem and would then have to go to work to get the DNS switched to a backup DNS so and hope the TTL didn’t cost you customers and an arm and a leg in lost profits. With Alertra, however, a webhook could be put into place to automate that process so that your DNS transfer is instant and seamless so your site gets back online sooner rather than later, reducing customer frustration as well as profit loss.

4. We Never Play Bait and Switch Games

There are several website monitoring services that lure customers in with a “free” offer. Eventually the customers who take advantage of the free service realize that the free product doesn’t really offer enough features to truly minimize their website’s downtime. Ultimately these customers find themselves upgrading to a paid plan that provides the features they need. At Alertra we believe in being up front about our pricing and we don’t offer bare-bones “free” plans to get you in the door. Instead, we take a “what you see is what you get” approach so you can begin with the service you need rather than starting with less than what you need only to have to upgrade later on.

5. Alertra Provides Instant Protection

Alertra customers never need to implement complicated software or wait for extended periods of time before their accounts become active. We allow you to begin receiving the benefits of our advanced website monitoring technologies as soon as you set up your account. We don’t take days or even hours to start your website monitoring service so you don’t have to wait for your protection to kick in. Your website could go down the very same day that you set up your Alertra account and we will notify you of the problem the moment it occurs.

6. We Don’t Bog Our Customers Down with False Alerts

Time is money and when you spend time responding to a downtime notification that was sent because of a glitch, it equates to time and money being wasted. At Alertra we understand this, which is why we only notify you of actual problems – not issues that may or may not actually be a problem. Before sending you a website downtime notification we check for consecutive failures from different server locations, ensuring the only website downtime notifications you receive are the result of actual instances of website downtime.

7. To Us You Aren’t Just Another Number

Our customers aren’t just numbers or URLs in our system. We know that when our customers succeed, we succeed. This is why we try to set a precedent for customer service that raises the bar in the website monitoring industry. When you utilize Alertra for your website monitoring needs, you aren’t just paying for another service. You are partnering with a company that takes your uptime as seriously as you do and invests in the technology necessary to keep that downtime to an absolute minimum.