How to Make Customers Happy after an Episode of Website Downtime

We’ve said it before and we’ll say it again – website downtime isn’t a matter of “if”, it’s merely a matter of “when”. Throughout the pages of this blog we’ve given our customers and the public quite a bit of advice regarding how to prevent downtime, how to minimize downtime damage and how to prepare for the inevitable.

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The Alertra Downtime Survival Guide

Yesterday we discussed the different types of website downtime, what causes downtime and why it is so detrimental to your business. We also promised to provide you with a survival guide for those inevitable times when your website will go down – and trust us, it is indeed a matter of when, not if.

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Understanding Website Downtime

We talk a lot about website downtime in this blog. We are, after all, the uptime experts and we do everything we can to ensure that our customers have as little downtime as possible.

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What Did We Say About Cyber Monday and Website Downtime?

Here at Alertra we like our customers to be ready for anything – and that includes the madness of Cyber Monday. We have to say, we saw it coming.

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What to Look for When Choosing a Website Monitoring Service

Over the past weeks we have talked about the importance of knowing when your website goes down. After all, it’s quite embarrassing if your customers are the ones who have to tell you that your website is experiencing issues and it’s even worse if you don’t receive those customer emails because there are also issues with your email server.

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